Return & Cancellation Policy
Official return, cancellation, and refund guidelines for MDM Dairy Farms products and participation units.
Return and cancellation requests are applicable ONLY on the same day of the payment (before 11:59 PM IST on the date the transaction occurred). Furthermore, returns and refunds are applicable ONLY if the reasons provided are standard and verifiable.
1. Same-Day Eligibility Window
Due to the immediate operational allocation of livestock assets, automated milking slots, and perishable cold-chain logistics, all payments made towards MDM Dairy Farms products or participation units have a strict same-day cancellation window. Any request initiated after 11:59 PM IST on the calendar day of payment will not be eligible for return or cancellation.
2. Standard Qualifying Reasons
Return or refund approval is subject to administrative verification and will be accepted strictly under standard qualifying conditions:
- Accidental Duplicate Payment: Multiple payment deductions occurring for the same order or transaction reference.
- Technical Billing Discrepancy: Documented banking gateway error resulting in an incorrect amount debited.
- Unverified Transaction Error: Immediate payment reversal request submitted on the same day prior to identity/KYC document processing.
*Non-standard reasons, subjective change of mind after allocation, or requests raised after the day of payment are strictly non-refundable.
3. How to Submit a Same-Day Request
To submit a valid same-day return request, you must notify our accounts desk on the same calendar day of the transaction with:
- Your registered Name, Mobile Number, and Email Address
- Payment Transaction ID / UTR Number / Bank Reference Number
- Clear description of the standard qualifying reason with supporting proof/screenshot
4. Refund Processing & Settlement
- Once approved under same-day standard terms, refunds are credited back solely to the originating payment account or verified bank account.
- Refunds typically reflect within 5 to 7 business days as per standard RBI and banking settlement cycles.
- Applicable statutory banking or payment gateway charges may be adjusted as permitted under financial regulations.
Contact Accounts & Compliance
For same-day payment queries or assistance, contact our accounts desk immediately at support@MDM Dairy Farms.com or call our official support line at +91 99084 23457.